Returns & Refund Policy
SureHoof
Last updated: 6 March 2026
1. Consumer Rights
Customers are protected under the Consumer Guarantees Act 1993.
If a product is faulty, damaged, or does not meet acceptable quality standards, customers may be entitled to:
- Repair
- Replacement
- Refund
2. Faulty or Damaged Products
If you receive a faulty or damaged product, please contact SureHoof within 7 Days with:
- Your order details
- A description of the issue
- Photos of the product
We will assess the issue and arrange a suitable resolution.
3. Change of Mind
SureHoof will not accept returns for change of mind.
However, returns may be considered at our discretion if:
- The product is unused
- The product is in original condition
- Return freight is paid by the customer
4. Incorrect Installation or Use
Returns or refunds will not be provided where problems arise due to:
- Incorrect installation
- Improper ground preparation
- Misuse of the product
Installation guidelines should be followed carefully.
5. Return Process
To request a return:
- Contact SureHoof with your order details
- Wait for return instructions
- Arrange return freight if required
Refunds will be processed once the returned product has been inspected.
6. Refund Method
Approved refunds will be issued using the original payment method unless otherwise agreed.